Q. Is Refworks having issues? All my folders have disappeared. The references are there but not in folders.


I haven't had other reports of RefWorks problems.  I was in it yesterday for part of the afternoon and didn't have problems.

Are your files still missing?

  • Last Updated Jan 10, 2019
  • Views 99
  • Answered By [Unclaimed]

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  1. 1. You may have created the references and/or folders within a different RefWorks/MyReferences account. make sure you are using only one account. OR
    2.You may experience issues when sharing RefWorks folders with other users. Ensure that both you and the person/people you are sharing with are using the same version of RefWorks. If one of you is using RefWorks Legacy and the other is using RefWorks 3.0, folder sharing will not work. OR
    3.Folders that do not contain any references maynot be saved.
    by Angel Hooper on Mar 14, 2019.

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