Q. I can't create a new RefWorks account. Why? I'm a new student, and I've tried creating a new account many times, but it never goes through
Try setting up the account using internet explorer. You must make sure you allow pop-ups, and you must allow for any blocked content to be displayed. If you do not see the re-captcha security questions on the second step of the account setup, you will not be able to set up the account and it will just remain in processing and never finish.